subscription « 1 year in Versailles »

The personal data requested in the subscription forms are necessary in order to allow creation and management of your account and purchases and to send a welcome email. Where appropriate, this allows us to send email communication on the programme of events, news and general information for visiting the Palace of Versailles for “A Year in Versailles” members; segmentation and programming of automated campaigns; visit advice by sms; compilation of statistics on email and sms performance (opening and clicks), and email address verification and phone numbers. 
This information is collected for the purposes of the Établissement Public du Château, du Musée et du Domaine National de Versailles, which is responsible for processing it. It is provided either on a contractual basis or on the basis of your consent to communication. It may be communicated, for these same reasons, to authorised persons from the Établissement and our service providers. It is stored for three years (ten years for invoicing data) from the date of your registration.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement Public du Château, du Musée et du Domaine National de Versailles – Direction de la Communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. Where appropriate, you may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters. You can request to delete your account from the online ticketing by sending an email to donneespersonnelles@chateauversailles.fr, providing proof of your identity.

You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data. For any questions on the processing of your personal data, please contact us at the Établissement Public du Château, du Musée et du Domaine National de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at donneespersonnelles@chateauversailles.fr.

subscription to our newsletters

The personal data requested in the newsletters subscription form are necessary in order to allow email communication on the programme of events, news and general information for visiting the Palace of Versailles and on the offers and business operations of the Palace of Versailles online shop; segmentation and programming of automated campaigns; advice by SMS; compilation of statistics on email and SMS performance (opening and clicks); and email address and phone numbers verification. This information is collected for the purposes of the Établissement Public du Château, du Musée et du Domaine National de Versailles, which is responsible for processing it. It is provided based on your consent. It may be communicated, for these same purposes, to authorised persons from the Palace and our service providers. It is stored for three years from the date of your registration.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement Public du Château, du Musée et du Domaine National de Versailles – direction de la communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. You may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters. You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data.

For any questions on the processing of your personal data, please contact us at the Établissement Public du Château, du Musée et du Domaine National de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at donneespersonnelles@chateauversailles.fr.

Subscription to the Patronage Newsletter

The personal data requested in the Patronage newsletter subscription form are necessary to allow email communication on the programme of patronage campaigns, news and general information on the Palace. This information is collected for the purposes of the Établissement Public du Château, du Musée et du Domaine National de Versailles, which is responsible for processing it. It is provided based on your consent.  It may be communicated, for these same purposes, to authorised persons from the Palace of Versailles. It is stored for three years from the date of your registration in our Public Establishment database dedicated to the Patronage Newsletter.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing mecenat@chateauversailles.fr or by writing to the Établissement Public du Château, du Musée et du Domaine National de Versailles – direction de la communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. You may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters. You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data.

For any questions on the processing of your personal data, please contact us at the Établissement Public du Château, du Musée et du Domaine National de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at mecenat@chateauversailles.fr.

request for a guided tour for a group of adults

The personal data requested in the form to request a guided tour for a group are necessary in order to allow processing of reservations. Where appropriate, this allows us to send email communication on the programme of events, news and general information for visiting the Palace of Versailles for tourism professionals; segmentation and programming of automated campaigns; advice for visits by SMS, compilation of statistics on email and SMS performance (opening and clicks), and email address and phone numbers verification. This information is collected for the purposes of the Établissement public du château, du musée et du domaine national de Versailles, which is responsible for processing it. It is provided either on a contractual basis or on the basis of your consent to communication. It may be communicated, for these same reasons, to authorised persons from the Établissement and our service providers. It is stored for three years (ten years for invoicing data) from the date of your registration.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement public du château, du musée et du domaine national de Versailles – Direction de la Communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. Where appropriate, you may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters and by sending STOP by SMS. You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data.

For any questions on the processing of your personal data, please contact us at the Établissement public du château, du musée et du domaine national de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at donneespersonnelles@chateauversailles.fr.

request to create a school ticketing account

The personal data requested in the form to request the creation of a school ticketing account are necessary in order to allow creation and management of your account. Where appropriate, this allows us to send email communication on the programme of events, news and general information for visiting the Palace of Versailles for teachers and activity centre groups; segmentation and programming of automated campaigns; compilation of statistics on email (opening and clicks); and email address verification. This information is collected for the purposes of the Établissement public du château, du musée et du domaine national de Versailles, which is responsible for processing it. It is provided either on a contractual basis or on the basis of your consent to communication. It may be communicated, for these same reasons, to authorised persons from the Palace and our service providers. It is stored for three years (ten years for invoicing data) from the date of your registration.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement public du château, du musée et du domaine national de Versailles – Direction de la Communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. Where appropriate, you may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters. You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data.

For any questions on the processing of your personal data, please contact us at the Établissement public du château, du musée et du domaine national de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at donneespersonnelles@chateauversailles.fr.

the contact form

The personal data requested in the contact form are necessary in order to process your request. This information is collected for the purposes of the Établissement public du château, du musée et du domaine national de Versailles, which is responsible for processing it. It is provided based on your consent. It may be communicated, for these same purposes, to authorised persons from the Etablissement and our service providers. It is stored for three years from the date of your registration.

You have the right to access, modify, remove, oppose, transfer or limit the processing of information concerning you, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement public du château, du musée et du domaine national de Versailles – direction de la communication – RP834 – 78000 Versailles, providing your contact details and proof of your identity. You may also withdraw your consent at any time by clicking on the unsubscribe link in our newsletters. You have the right to outline general and specific guidelines on how you would like the aforementioned rights to be exercised in the event of death. You also have the right to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority in charge of the respect of obligations for the protection of personal data.

For any questions on the processing of your personal data, please contact us at the Établissement public du château, du musée et du domaine national de Versailles – Direction de la Communication – RP834 – 78000 Versailles or by email at donneespersonnelles@chateauversailles.fr.

Mobile Apps

Data collected as part of the use of the official application of the Palace of Versailles

The information collected through the use of the mobile application of the Palace of Versailles (iOS app and Android app) are stored in databases. The collected data are anonymous and do not constitute personal data to link them to a user. The data is collected in order to better know the use that is made of the application and thus improve it. This data makes it possible in particular to propose information adapted to the user according to his behavior in the application.

Online donation platform

Data collected as part of the use of the official online donation platform of the Palace of Versailles

The personal data you are requested to provide is necessary for processing and administrating your donation. Where appropriate, this information enables us to communicate with you by email to keep you updated regarding your donation and patronage activities at the Palace of Versailles.

If you tick the box “I wish to subscribe to the newsletter”, you will also receive communications regarding the programme of events, news and tour offerings at the Palace of Versailles, or information about the products offered by and commercial operations of the Palace of Versailles online boutique. In this respect, the personal data you are requested to provide enables us to segment and programme automated marketing campaigns; analyse email performance statistics (open and click rates); and verify email addresses.

Your data is sent to the Établissement public du château, du musée et du domaine national de Versailles, the data processor, on either a contractual basis, for the purpose of processing of your donation, or on the basis of your consent to receiving the communications described above.

It may be transmitted, for these same purposes, to authorised persons within the Établissement public, as well as to our service providers.

It will be retained for 3 years (10 years, in the case of accounting information) starting from the date of your donation.

You have the right to access, rectify, erase and object to the processing of your personal data, as well as rights of portability and restriction of processing, which you may exercise by emailing donneespersonnelles@chateauversailles.fr or by writing to the Établissement public du château, du musée et du domaine national de Versailles, Direction de la communication, RP834, 78000 Versailles, providing your contact details and some form of proof of identity.

Should you wish to withdraw your consent, you may do so at any time by clicking on the unsubscribe link in our newsletters.

You have the right to define general and specific directives regarding how you wish the abovementioned rights to be exercised in the event of your death.

You have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (French Data Protection Agency – CNIL), which is the authority responsible for ensuring obligations regarding personal data are complied with.

If you have any questions relating to the processing of your personal data, please contact the Établissement public du château, du musée et du domaine national de Versailles, Direction de la communication, RP834, 78000 Versailles or email donneespersonnelle@chateauversailles.fr

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Palace of Versailles App

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