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FAQ GROUP

Information for single tickets

Practical information
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FAQ

Information for single tickets

Tickets and prices

Access and services

Exhibitions and Shows

Families and children

Schools

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Can I visit the Palace before bringing my group ?

The Education Pass enables any working teacher to visit the Versailles Estate free of charge, including :

the Palace
the Estate of Trianon (Petit and Grand Trianon and Marie-Antoinette’s Estate)
the gardens (Except on Fountains Show and Musical Gardens days)*
temporary exhibitions

*Please note, entrance to the gardens must be paid for on Fountains Shows and Musical Gardens days. More information

Can my group eat on site ?

There is a picnic area in the Park, near the Grand Canal, where there are also several food points.

You can also picnic beside the Lake of the Swiss Guard (outside the Estate but accessible on foot from the Palace - opposite the Orangery).

Please note that picnics are not permitted in the gardens of Versailles.

My group includes a disabled individual. What should I do to prepare for their visit ?

If the group includes a young person who is disabled or has reduced mobility, you should mention this at stage 2 of your booking in the “comments" field.

What is the maximum permitted group size ?

The maximum size is 35, including accompanying adults.

If the group contains additional adults not considered to be accompanying adults, they must number a maximum of 3 and will be required to purchase a ticket.

How can I cancel or change my booking ?

Cancellations before payment must be made via your client account on the online ticket office.

Once payment has been made, your booking may be cancelled up to 15 days before the date of the visit by sending an email to versailleseducation@crm.chateauversailles.fr

For any cancellation made less than 15 days before the date of the visit, the payment remains due to the Établissement public du château, du musée et du domaine national de Versailles and will be invoiced if payment is made by order form.

Bookings cannot be changed. Teachers must cancel the booking in question using their online account. They should then make a new booking according to their needs.

How far in advance can I book a visit?

Bookings open 3 months in advance, on the first working day of the month from 9am. (For example, for a visit in January, bookings can be made from the first working day of October at 9am).

It is no longer possible to make a booking less than one month before the visit (except for self-guided visits and training courses, for which telephone bookings are possible until the day before).

On which public holidays is Versailles open to the public?

The Versailles estate is closed on the 1^st January, 1^st May and 25^th December.

It is open on other public holidays, except when they fall on a Monday, the weekly closing day.

On Mondays, only visits for school groups are offered: http://en.chateauversailles.fr/teachers

How to add to your visit

Self-guided visits are free.

They allow you to benefit from a direct access slot to the visit of the Palace as well as the right to speak. They can be booked to complement another activity (e. g. a self-guided visit in the morning and guided tour with a mediator in the afternoon).

The garden are free but please note that visitors must pay for access to the gardens on Fontains Show and Musical Gardens day

They must be booked by telephone. You will then receive a confirmation form that you need to sign and return (with the stamp of the establishment)
to: visitesautonomes@crm.chateauversailles.fr

What are the health precautions in place for visiting the Palace of Versailles in perfect safety?

The Palace and Estate of Versailles are open. In compliance with government regulations, health precautions and measures to control numbers have been put in place.

Consult all the measures implemented on the page dedicated to the 2020 visiting conditions.

How do I book a visit with my class ?

Self-guided tours (including "Monday at Versailles” self-guided tours), must be booked by telephone on +33 (0)1 30 83 04 05.

Activities with a mediator (visits, workshops, "Monday at Versailles") and courses must be booked through the online ticket office dedicated to teachers and camp organisers.

Consult the tutorial to guide you through the online ticket office.

How can I get the most out of my visit ?

There are various tools available for preparing your visit to Versailles, taking it further and preparing your lessons:

The official mobile applications can be downloaded free from the App Store and Google Play.

Using audio tours, the Palace of Versailles application guides visitors around the Palace and Estate of Trianon and helps users identify where they are on the Estate via an interactive map.

Discover the gardens using the “Gardens of Versailles” application.

Some of the mobile applications offer visit routes that are specifically designed for children: Gardens of Versailles (discovering Versailles’ fountain engineers)

The bienvenue.chateauversailles.fr website

Getting there, services, practical advice, etc.: organise your visit using the interactive map.

Game booklets are also available on request at the reception areas in the south Ministers’ Wing and at the entrance to the Gallery of Coaches.

Please send an email to this adress if you require a large quantity of games booklets for your visit.

Consult the pages on our website dedicated to the different locations on the Estate and the ‘Character’ sheets in the History section.

Teachers’ newsletter

You can register for the teachers’ newsletter and keep up to date with news, exhibitions and events and facilitate your visits to the Palace of Versailles (in French only).

Can I bring my class without booking ?

Individuals grant free access, without booking, to the Palace, the Estate of Trianon, the Gallery of Coaches and the gardens (Fountains Show and Musical Gardens days – see below).

This access does not allow admission without queuing nor give teachers the right to lead guided tours.

For the Palace and the Estate of Trianon, teachers must carry with them a list of the pupils’ names and dates of birth (official school document).

Please note that visitors must pay for access to the gardens on Fountains Show and Musical Gardens days (from the end of March to the end of October). More information

How should I pay for my booking ?

Please send your payment as soon as possible after making a booking via the online ticket office. The Palace of Versailles must be able to process and clear the payment within 15 days of reception of the booking form. If the payment is not confirmed within this 15-day period, your booking will not be validated. Payment details are included in the booking confirmation.

The following payment methods are accepted:

Bank card
Payment against invoice, authorised only for public bodies, who should send an order form (the original of which must be presented on the day of the visit)
Bank transfer
Bank or post office cheque payable in France

You will receive an order form which must be signed and returned (bearing the stamp of the school or other establishment) to versailleseducation@crm.chateauversailles.fr.
For information, self-guided tours, booked by telephone, are free.

How do I access the teachers’ online ticket office and make a booking ?

To use the online ticket office, you must first create an account. To do this, fill in the account creation form. You will then receive an email with your login details, enabling you to log into your account and make a booking.

If you have already made purchases using a different Palace of Versailles online ticket office, please use a different email address, professional and nominative, to set up your teacher’s account.

The process for making an online booking :

Step 1 : Log in to the schools’ online ticket office
Step 2 : Choose the date and time of your visit
Step 3 : Fill in the number of participants (pupils and adults) and select “1” for the number of groups
Step 4 : Add to basket
Step 5 : Fill in the name of the group
Step 6 : Fill in the “comments” field (pupils’ academic level, specific requirements etc.)
Step 7 : Accept the terms and conditions of sale by checking the relevant box in order to validate the booking
Step 8 : An email and a booking confirmation will be sent to the email address used to set up the account

How can I introduce children to the Palace of Versailles? Are there any games booklets I could do with them?

Yes, we offer games booklets (downloadable for free) for introducing children to the Palace of Versailles.

The games booklets will help teach your children about the different areas of the Estate, based on their age:

Versailles, the palace of Louis XIV (6 to 12 years old) presents the royal apartments and life in the Court of Louis XIV
The Water Theatre Grove at Versailles offers a visit structured around different questions and stages that are both fun and educational to help children discover this iconic grove in the Versailles gardens.
The Gallery of Coaches will help children have fun as they discover the history of these coaches.

You can also download our Gardens of Versailles application which include visits and games specially designed for children.