FAQ GROUP

For reasons of convenience and relevance to the theme being explored, the State apartments are not systematically included in the itinerary for tours and workshops. A teacher can ask a facilitator to guide them to other areas of the palace after a tour or workshop. Please note that there is no re-admission after exiting the palace.

You can get to the Palace:

• by RER/SNCF train
• by shuttle or bus
• by coach

There are several paid car parks. See all car parks on the interactive map

In front of the Palace: Place d'Armes for cars and coaches – open 24 hours a day. Parking is paid for all vehicles: see pricing conditions

In the Park: Grand Canal, Petit Trianon, Grand Trianon, Queen's Hamlet (coaches only at the Carrefour des châteaux de Trianon). Please print a second copy of your ticket for the driver. This will serve as proof of payment if you wish to access and park for free in the Park (Queen's Gate entrance). Parking at Place d'Armes is still subject to a charge.

Access to the Park is free for pedestrians, bicycles, disabled people and their companions (upon presentation of proof).

A number of tools are available to help you prepare for your trip to Versailles, extend your tour, or prepare your lessons:

• Teachers’ newsletter

Sign up for the special teachers’ newsletter and keep up to date with new features, exhibitions and events, and facilitate visits to the Palace of Versailles. Sign up.

• The resources portal on our website has a wealth of educational resources for all student levels. Access the resources portal.

• Pages devoted to the different areas of the Estate and the “Great characters” page of the History section. Find out more

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• The Palace of Versailles collections website which lists all the Palace collections online. Access the collections website.

• Official mobile apps can be downloaded free of charge from the App Store and Google Play

Audio tours on the “Palace of Versailles” app will guide you through the Palace and Trianon Estate and help you find your way round the entire Estate using an interactive map. Set out and discover the gardens of Versailles with the official “Gardens of Versailles” app.

• The interactive map lets you plan your visit in advance or onsite: access, services, practical advice, etc. Access the interactive map on the website bienvenue.chateauversailles.fr

• During temporary exhibitions on the estate site, game booklets are available on request at the reception desk at the South Ministers’ Wing. You can also download them on the website resources page.

Please send your payment as soon as possible after making a booking via the online ticket office. The Palace of Versailles must be able to process and clear the payment within 15 days of reception of the booking form. If the payment is not confirmed within this 15-day period, your booking will not be validated. Payment details are included in the booking confirmation.

The following payment methods are accepted:

• Bank card
• Payment against invoice, authorised only for public bodies, who should send an order form (the original of which must be presented on the day of the visit)
• Bank transfer
• Bank or post office cheque payable in France

You will receive an order form which must be signed and returned (bearing the stamp of the school or other establishment) to versailleseducation@crm.chateauversailles.fr.
For information, self-guided tours, booked by telephone, are free.

All currently employed teachers with a “Pass Education” can visit the Versailles estate for free:

• The Palace
• The Trianon Estate (Petit and Grand Trianon and Marie-Antoinette’s Estate)
• The gardens (except on days with Musical Fountains Shows or Musical Gardens Shows)*
• Temporary exhibitions

Training sessions are also available for teachers who would like to expand their knowledge of the Estate and its history. See all training sessions.

*Please note, there is an entrance charge for the gardens on days with Musical Fountains Shows or Musical Gardens Shows. Find out more.

You are still required to book a ticket.

If the group includes a young person who is disabled or has reduced mobility, you should mention this at stage 2 of your booking in the “comments" field.

Cancellations before payment must be made via your client account on the online ticket office.

Once payment has been made, your booking may be cancelled up to 15 days before the date of the visit by sending an email to versailleseducation@crm.chateauversailles.fr

For any cancellation made less than 15 days before the date of the visit, the payment remains due to the Établissement public du château, du musée et du domaine national de Versailles and will be invoiced if payment is made by order form.

Bookings cannot be changed. Teachers must cancel the booking in question using their online account. They should then make a new booking according to their needs.

The Versailles estate is closed on the 1^st January, 1^st May and 25^th December.

It is open on other public holidays, except when they fall on a Monday, the weekly closing day.

On Mondays, only visits for school groups are offered: http://en.chateauversailles.fr/teachers