FAQ GROUP

Cancellations before payment must be made via your client account on the online ticket office.

Once payment has been made, your booking may be cancelled up to 15 days before the date of the visit by sending an email to versailleseducation@crm.chateauversailles.fr

For any cancellation made less than 15 days before the date of the visit, the payment remains due to the Établissement public du château, du musée et du domaine national de Versailles and will be invoiced if payment is made by order form.

Bookings cannot be changed. Teachers must cancel the booking in question using their online account. They should then make a new booking according to their needs.

The Versailles estate is closed on the 1^st January, 1^st May and 25^th December.

It is open on other public holidays, except when they fall on a Monday, the weekly closing day.

On Mondays, only visits for school groups are offered: http://en.chateauversailles.fr/teachers

The Palace and Estate of Versailles are open. In compliance with government regulations, health precautions and measures to control numbers have been put in place.

Consult all the measures implemented on the page dedicated to the 2020 visiting conditions. 

There are various tools available for preparing your visit to Versailles, taking it further and preparing your lessons:

• The official mobile applications can be downloaded free from the App Store and Google Play.

Using audio tours, the Palace of Versailles application guides visitors around the Palace and Estate of Trianon and helps users identify where they are on the Estate via an interactive map.

Discover the gardens using the “Gardens of Versailles” application.

Some of the mobile applications offer visit routes that are specifically designed for children: Gardens of Versailles (discovering Versailles’ fountain engineers)

• The bienvenue.chateauversailles.fr website

Getting there, services, practical advice, etc.: organise your visit using the interactive map.

• Game booklets are also available on request at the reception areas in the south Ministers’ Wing and at the entrance to the Gallery of Coaches.

Please send an email to this adress if you require a large quantity of games booklets for your visit.

• Consult the pages on our website dedicated to the different locations on the Estate and the ‘Character’ sheets in the History section.

• Teachers’ newsletter

You can register for the teachers’ newsletter and keep up to date with news, exhibitions and events and facilitate your visits to the Palace of Versailles (in French only).
 

Please send your payment as soon as possible after making a booking via the online ticket office. The Palace of Versailles must be able to process and clear the payment within 15 days of reception of the booking form. If the payment is not confirmed within this 15-day period, your booking will not be validated. Payment details are included in the booking confirmation.

The following payment methods are accepted:

• Bank card
• Payment against invoice, authorised only for public bodies, who should send an order form (the original of which must be presented on the day of the visit)
• Bank transfer
• Bank or post office cheque payable in France

You will receive an order form which must be signed and returned (bearing the stamp of the school or other establishment) to versailleseducation@crm.chateauversailles.fr.
For information, self-guided tours, booked by telephone, are free.

The Education Pass enables any working teacher to visit the Versailles Estate free of charge, including :

• the Palace
• the Estate of Trianon (Petit and Grand Trianon and Marie-Antoinette’s Estate)
• the gardens (Except on Fountains Show and Musical Gardens days)*
• temporary exhibitions

*Please note, entrance to the gardens must be paid for on Fountains Shows and Musical Gardens days. More information

If the group includes a young person who is disabled or has reduced mobility, you should mention this at stage 2 of your booking in the “comments" field.