FAQ

The Palace of Versailles is closed on 1 January, 1 May and 25 December. It is open on all other national holidays except on Mondays, the weekly closing day.

More information for preparing your visit

To make the most of your visit of the Palace and Estate, you should spend the whole day at Versailles. Take a look at our tips to plan your visit.

The Passport ticket grants easy access to all these areas.

The ideal route for a day-long visit, especially on crowded days:

• The Palace: as soon as it opens at 9am
• Gardens and Park: 10am to noon
• The palaces of Trianon and Marie-Antoinette’s Estate: noon to 4.30pm

You can get to the Palace:

• by RER/SNCF train
• by shuttle or service bus
• by coach
   

There are several paying car parks. See all the car parks on the interactive plan

• In front of the Palace: Place d’Armes cars and coaches – open 24h/24h
• In the Park: Grand Canal, Petit Trianon, Grand Trianon, Queen’s hamlet (coaches only at the Trianon Palaces crossroads)

Access to the Park costs €6 for a car and €30 for a coach (12 seats and above).
Access to the Park is free for pedestrians, cyclists, disabled individuals and an accompanying person (on production of proof of disability).

• I have a visit to the Grand Trianon: I get there directly from the entrance of the Grand Trianon. To get there from the Palace of Versailles : by walking from the castle (about 30 minutes), or with the little train
• I have a visit to the Petit Trianon: I get there directly from the Petit Trianon entrance. To get there from the Palace of Versailles: by walking from the castle (about 30 minutes), or with the little train

Except if otherwise indicated, the meeting point for guided tours is at the welcome desk is in the North Ministers’ Wing, except for Trianon's visite where the meeting point is in front of the Petit Trianon.

In the event of the loss or theft of any of your belongings or ID, you can contact the following organisations : 

• The Palace (during the week following the loss or theft) at + 33 (1) 30 83 75 55
• Municipal Police (during the fortnight following the loss of theft) at 33 (1) 30 97 81 60 or at 3bis, passage Pilâtre de Rozier 78000 Versailles

For all complaints, leave a messge using the contact form. 

• Due to the closure of the left luggage service for sanitary reasons, the pushchairs are tolerated inside of the Palace. We strongly recommend the use of baby carriers and kangaroo bags as much as possible. Thank you for your understanding.
• Certain items (large bags, suitcases, rucksacks, umbrellas, pushchairs, baby carriers with metal frames, sharp objects etc.) are prohibited in the Palace rooms and may be left at the left luggage desk. It is advisable to bring a baby pouch or a sling with no metal frame for children aged under one year. Pushchairs are allowed in the Park and Gardens 
• See all our visit routes and advice to plan your visit according to your schedule, your family's interests and the season.

• Due to the closure of the left luggage service for sanitary reasons, the pushchairs are tolerated inside of the Palace. We strongly recommend the use of baby carriers and kangaroo bags as much as possible. Thank you for your understanding.
• Pushchairs are allowed in the Gardens and the Park.
• Under normal circumstances, pushchairs and metal baby carriers  are not allowed inside of the Palace. You must leave them at the free bag deposit. We advise you to bring a baby carrier without a metal frame for babies under one year old.
• See our visit routes and advice page to plan your visit to suit you based on duration, your family and the season.

The main entrance to the Palace of Versailles is via the Honour Gate.

For unaccompanied visits of the Palace:

• If you do not have tickets when you arrive and are not eligible for free admission, go to the ticket office in the South Ministers' Wing (on the left of the Honour Courtyard), then proceed to Entrance A of the Palace for individuals.
• If you have booked your ticket online and printed it at home, or if you are entitled to free admission: go directly to Entrance A of the Palace with your documentary proof.

For Guided Tours:
The guided tours reception of the Palace is located in the North Ministers' Wing (on the right of the Honour Courtyard).

For disabled people:
The central pedestrian path from the Honour Gate provides easier access to the Royal Gate and Entrance A.
Parking in the Honour Courtyard is free for disabled people on presentation of named proof of disability (proof of disability card or European disabled parking permit).

The Park surrounding the Grand Canal is free and open daily (except in extreme weather conditions: snow, strong winds, etc.) and can be accessed via the gardens or the city.  You may visit the park on foot, horseback, by boat, Segway®, with an electric vehicle or on the little train.  Vehicles must pay a fee to enter the Park (€3 for motorcycles, €6 for cars, €30 for coaches) except for disabled people upon presentation of proof of disability. Parking spaces are available at the Grand Canal, at the entrance to the Petit Trianon, the Grand Trianon and the Queen's Hamlet.

From the city, three entrances provide direct access to the park, depending on what you want to see:

• The Queen's Gate (north-east): located on the Boulevard de la Reine, near the gardens.
  On foot or by bike from 7am or 8am to 6pm or 8:30pm depending on the season, or by car from 9am to 4:50pm or 5:50pm.
• Saint Anthony Gate (north): located on D186 when arriving from Chesnay, near Marie-Antoinette’s Estate. 
  On foot or bike from 9:30am to 6pm or 7pm depending on the season. Vehicles are only allowed on weekends in high season (access is charged, last entrance is at 6:50pm). 
• Sailors' Gate (south): located on Route de Saint-Cyr (D10). 
  On foot or by bike from 9:30am to 6pm or 7pm depending on the season.

You can reach the Park from the Palace by crossing the gardens on foot and going through the Petite Venise Gate.

NB: admission to the gardens is charged on Musical Fountain Show and Musical Gardens days. You cannot cross the gardens on these dates without paying the entrance fee.

• All the areas open for unaccompanied visits of the Palace and the Grand Trianon are accessible for disabled people.
• The first floor of the Petit Trianon is not accessible to people with a motor disability. However, a multimedia room on the ground floor provides a presentation of the first floor and the attic.
• If you are visiting as an individual, take a look at the guided tours page. If you are visiting as a group, please see the proposed tours on the dedicated page.

For more information, please contact versaillespourtous@chateauversailles.fr or call us on +33(0)1 30 83 75 05.

Transport within Versailles

A little train provides a shuttle service between the Palace and the Estate of Trianon, and stops at both the Petit Trianon and the Grand Trianon (full price: €6.90; concessions: €5.30; train-versailles.com).
Electric vehicles are available and accessible for people with reduced mobility, allowing you to travel independently and including five suggested routes from the South Terrace (discover the gardens, Trianon and the Queen's Hamlet, tour of the Grand Canal, explore the Estate: €30 per hour).

Dining and shops

There are many options for buying refreshments and souvenirs throughout the gardens and Trianon palaces.

You can also buy gifts and extend your Versailles experience on our online shop. Choose from a selection of books, jewellery and other items inspired by the Palace’s collections and exhibitions.

Where can I have a picnic?

Picnics are not allowed in the Versailles gardens. Picnics are only allowed in the Park, where there are several dining areas available. You can also picnic at the Lake of the Swiss Guard (located outside the estate and accessible on foot from the Palace - opposite the Orangery).

The groves are closed in low season. They are open in high season for the Musical Fountains Show and Musical Gardens, allowing you to stroll through the gardens listening to Baroque music as you discover the 15 groves open just for the occasion.

You can also discover the groves with a guide when you take the "Jardins et bosquets" guided tour (in French only) .

Learn more about the gardens and groves of Versailles