FAQ

• Due to the closure of the left luggage service for sanitary reasons, the pushchairs are tolerated inside of the Palace. We strongly recommend the use of baby carriers and kangaroo bags as much as possible. Thank you for your understanding.
• Certain items (large bags, suitcases, rucksacks, umbrellas, pushchairs, baby carriers with metal frames, sharp objects etc.) are prohibited in the Palace rooms and may be left at the left luggage desk. It is advisable to bring a baby pouch or a sling with no metal frame for children aged under one year. Pushchairs are allowed in the Park and Gardens 
• See all our visit routes and advice to plan your visit according to your schedule, your family's interests and the season.

Some visitors are entitled to free admission to the Palace (the State Apartments, Hall of Mirrors etc.), the Trianon palaces, Marie-Antoinette's Estate, the temporary exhibitions and the audioguides:

• Young people under 18 years old
• European Union residents under 26 years old
• School pupils
• Teachers appointed to a French school with their Education Pass
• Disabled people and an accompanying adult
• French jobseekers on presentation of documentary proof dated within the last 6 months

Etc... To check whether you are entitled to free admission, click here.

If you are entitled to free admission, you must book a time-stamped ticket. To do this, book the slot of your choice online and select the free ticket option.
NB: you may still have a long wait at the entrance check points.

The Palace and Estate of Trianon are closed on Mondays

Opening times vary depending on the location and time of year. The Palace and the Estate of Trianon are closed on Mondays.

• The Palace of Versailles is open from 9am to 5.30pm (6.30pm in high season).
• The Estate of Trianon is open from 12 noon to 5.30pm (12 noon to 6.30pm from April to June and September to October, 10am to 6.30pm in July and August).
• The Gardens are open from 8am to 6pm (8.30pm in high season).
• The Park is open from 8am to 6pm (7am to 8.30pm in high season).

During the high season and on the most crowded days, especially Tuesdays and weekends, we recommend visiting the Palace as soon as it opens at 9am.

From midday, you can visit the palaces of Trianon and Marie-Antoinette’s Estate. You can also enjoy the Gallery of Coaches from 12.30pm.

The Estate of Trianon (the Grand Trianon, the Petit Trianon and Marie-Antoinette’s Estate) is open from 12.00pm.

From the city via the Park :
On foot, by bike or car, go through the Saint Anthony gate (pedestrians and bikes, vehicles are only allowed between 9am and 5.50pm on week-ends during high season) or through the Queen’s Gate (vehicles are only allowed between 9am and 4.50pm or 5.50pm depending on the season).

From the Palace via the Gardens and Park :
On foot (30 minutes), on the little train or in an electric vehicle (20 minutes). Go through the Prince’s Courtyard to enter the gardens.
NB: the admission to the Gardens is charged on Musical Fountains Show and Musical Gardens days (included in the Passport ticket).

Public transport:
In high season (April to October), the TRI bus of the Versailles Phébus network runs between Versailles Chantiers train station, Versailles Château Rive Gauche train station, the Palace of Versailles, Versailles Rive Droite train station and the Palaces of Trianon (terminus “Les Trianons”).
Journey times and routes available at www.phebus.tm.fr

Disabled access :
It is advisable to go to the Estate of Trianon by car or bus from the city, or in an electric vehicle from the Palace.
Enter via the Queen’s Gate; parking is and dedicated spaces are available upon presentation of proof of disability (proof of disability card or European disabled parking permit).
There are access ramps at the entrances to the Trianon Palaces.
Manual wheelchairs are available for free for visiting the Grand Trianon and the Petit Trianon.
Guide dogs and trainers are allowed upon presentation of proof.
Please note that the first floor of the Petit Trianon is not accessible to people with a motor disability, but a multimedia room on the ground floor provides a presentation of the first floor and the attic.

Due to application of the anti-terrorist security plan, large bags and suitcases are prohibited. Automatic deposits are at your disposal to leave your personal items and luggage that do not exceed the limited format.

In the event of the loss or theft of any of your belongings or ID, you can contact the following organisations : 

• The Palace (during the week following the loss or theft) at + 33 (1) 30 83 75 55
• Municipal Police (during the fortnight following the loss of theft) at 33 (1) 30 97 81 60 or at 3bis, passage Pilâtre de Rozier 78000 Versailles

For all complaints, leave a messge using the contact form. 

Before and during your visit, the "Welcome" website will help you find your way to the different sites and services on the Estate (toilets, restaurants, transport, shops, audioguides, etc.). Using an interactive map, the website answers 150 of the most frequently asked questions.
With over 500 points of interest, the “Welcome” site lets you explore the Estate and find out more about Versailles.

The website is compatible with tablets and smartphones and can be accessed anywhere, at any time with 3G connection.

Available in French, English and Spanish.

From the Palace:
You can enter the gardens through the Princes' Courtyard, next to Entrance A of the Palace.

From the Park:
You can access the gardens via two entrances:

• Use the Queen's Gate to reach the Park, then go through the Neptune Gate at the northern end of the gardens, next to the Neptune Fountain.
• Use the Petite Venise Gate and the Ménagerie Gate on the west side of the gardens, next to the Grand Canal.

NB: admission to the Gardens is charged on Musical Fountains Show and Musical Gardens days. Find out more

• We facilitate access for disabled people to the different areas of the Estate upon presentation of proof of disability. See the Practical Information page to find out more.
• Discounted rates for certain services at the Estate (electric vehicles, little train etc.) are available upon presentation of proof of disability. Click here for more information. 
• Manual wheelchairs are available for free for visitors to the Palace, the Grand Trianon and the Petit Trianon.
• Audioguides compatible with induction loops and “behind the ear” hearing aids are available at the audioguide desk. 
• A visual guide in French sign language and with French subtitles is also available for visiting the King’s State Apartments.
• An audioguide with audio description is available in addition to the touch surfaces in the first room introducing the History of the Palace.

For more information, please email us at versaillespourtous@chateauversailles.fr or call +33(0)1 30 83 75 05.

Automatic deposits are at your disposal to leave your personal items and luggage that do not exceed the limited format. Nevertheless, pushchairs are accepted in the museum. Find out more about visiting conditions on this page

The Palace ticket grants admission to all the spaces open for unaccompanied visits in the Palace of Versailles:

• The Gallery of the History of the Palace
• The Royal Chapel
• The King's State Apartments
• The Hall of Mirrors
• The Appartement du Roi (the Council Room, the King’s bedchamber etc.)
• The Queen's State Apartments
• The Gallery of Battles
• The Mesdames' Apartments.
• Temporary exhibitions at the Palace.
• The Dauphin's Apartements

At the end of your visit you can also see The Gallery of Coaches and the Sculptures and Mouldings Gallery which is free to enter for all every Saturday and Sunday afternoon from 12.30 to 18.30. 

You can also go round the gardens which are free to enter every day in Low Season.
In High Season (from 1 April to 31 October), admission to the gardens is charged on Tuesdays, Fridays, weekends and French national holidays for the Musical Fountain Show and Musical Gardens, which are not included in the Palace ticket.

If you want to visit more spaces inside the Palace, take a look at our Guided Tours to discover areas that are less well known about and/or closed to the public for unaccompanied visits. Tickets for guided tours cost €7 and must be purchased in addition to a Palace ticket or a Passport ticket.

The audioguide can be booked in addition to your Palace or Passport ticket (€5 full price and €4 reduced price). It is available in 12 languages.
An audioguide counter is available in the Vestibule of the Gabriel Pavilion (every day except Monday).